Questions families ask.

The first step is a conversation — call us or fill in the inquiry form, and one of our nurses will spend 10–15 minutes understanding the situation: age, current condition, recent hospital notes, and what your family is hoping for. If Naman is the right fit, we schedule a visit (in person or a video call for families abroad), and admission usually follows within a day or two once documents are ready.

A copy of the resident's citizenship or passport, recent hospital discharge summary (if any), a current medication list, and any relevant investigation reports. If some of these are missing, don't worry — we'll help you gather what's needed and won't delay admission for paperwork alone.

Yes — and we encourage it. Walking through the ward, meeting the nurses on duty, and seeing where your loved one would sleep is often the moment families feel settled. We'll set up a visit at either branch; call us to arrange a time.

Availability changes weekly and depends on the branch and room type. The best way is to call — we'll tell you honestly whether a bed is open today, opening this week, or whether there's a short wait for the room you'd prefer.

Cost depends on the room category (General, Cabin, or HCU) and the level of care your loved one needs. Our /rooms page shows the range for each room type — the final quote comes after the nursing assessment because it reflects the actual medications, therapies, and support required. There are no hidden charges; everything is on the monthly bill.

Bed, three meals and two snacks, 24-hour nursing, doctor rounds, basic medications, laundry, and housekeeping. Physiotherapy, speech therapy, specialist consultations, investigations, and consumables (adult diapers, wound dressings, etc.) are billed separately so you only pay for what your loved one actually uses.

We bill monthly, itemised so you can see every charge. A refundable security deposit is collected on admission. Payment is by bank transfer, mobile wallet, or in person at either branch. Families abroad usually set up a monthly transfer — we'll share account details on request.

We can provide detailed itemised bills and any supporting documentation for insurance claims. Direct billing to insurers is not something we do at the moment — families pay us and then claim from their insurer. Ask us before admission and we'll walk through what your specific plan needs.

Mornings begin around 6:30 with vitals and medication, then bath, breakfast, and light activity. Physiotherapy sessions run through the morning; lunch is at 12:30; afternoons are quieter with rest, tea, and family visits. Evenings include dinner, a walk around the ward if possible, and lights-out by 9. Our /a-day-at-naman page walks through this in more detail.

Nepali home-style meals — dal-bhat, lightly spiced sabzi, seasonal vegetables, and soft options for residents who have trouble chewing. Diabetic, low-salt, and other special diets are prepared as needed. Families are welcome to bring familiar dishes; our kitchen team will check with the nurse on duty for anything the doctor has restricted.

Depending on ability, residents join group activities — bhajan singing, gentle stretching, board games, and festival celebrations. For residents who prefer to stay in their room, one of our aides sits with them, reads to them, or just keeps company. Loneliness is something we take seriously.

Our medical team includes a consulting physician who conducts rounds and is on call for concerns. For specialist reviews (cardiology, neurology, orthopaedics), we coordinate with hospitals nearby — usually the family's existing consultant, or a partner specialist if you don't have one.

Our nursing team is trained to stabilise the resident and call the doctor immediately. If hospital transfer is needed, we arrange the ambulance, escort the resident, and call the family straight away. We'll never move a loved one to hospital without informing you first, except in a life-threatening moment where seconds matter.

Medications are stored in a locked cabinet, dispensed by a nurse against the doctor's prescription, and logged for each dose. Families receive a monthly medication list. If you'd like the doctor to review the prescription — many older adults are on medications they no longer need — just ask.

Yes. Our nurses manage pressure sore care, wound dressings, urinary catheters, Ryle's tube and PEG feeding, tracheostomy care, and oxygen support. Complex cases go into the High Care Unit for closer monitoring.

General visiting is 10:00 to 18:00. Immediate family — spouse, children, siblings — can visit outside these hours after a quick call to the ward. For residents who are unwell or in the last phase of life, family may stay overnight; we'll always make room.

Yes — this is one of the things we set up on day one. A nurse or aide will bring a phone or tablet to the bedside, help the resident see and hear you clearly, and stay nearby to help with anything they need during the call. Especially important for families abroad.

For stable residents, a short update once a week — plus anytime something changes. For residents in the HCU or with a new condition, we call daily until things settle. And you can call the ward directly at any time; we'd rather answer a question at midnight than have you worry.

Please do. A favourite pillow, family photos, prayer beads, familiar clothes — these things help the room feel less clinical. We keep an inventory of personal belongings for safety, and the nurse in charge will show you where to place them.

For anyone who wants to work as a professional caregiver, or family members who want to care for an elderly parent at home with confidence. We run two programmes — a 28-day Geriatric Caregiver course and a 3-month Level 1 Caregiver course. See /training for details and to enrol.

Naman employs many of our top graduates directly, and we share vacancies with other care homes and home-care agencies in Kathmandu. Students in the Level 1 programme spend part of the course on the ward with our nursing team, which is often when a job offer comes.

Course fees are published on the /training page. We're transparent about what's included (materials, uniform, meals during practical hours) and what isn't. If cost is a barrier, ask us about our small scholarship pool — it's not a lot, but it's real.